TERMS OF USE
Using TVPLUX services constitutes an agreement to these terms. You can view our privacy policy here.
ACCOUNT SETUP/EMAIL IN FILE
We will set up your account upon receipt of payment, and we and/or our payment partner(s) will review the order(s) in case of fraud. It is your responsibility to provide us with an email address that is not @ the domain(s) under which you register. In case of abuse or if we need to contact you, the registered primary email address will be used for this purpose. It is your responsibility to ensure that the registered email address is current or up-to-date at all times. If you have a domain registered with TVPLUX, it is your responsibility to ensure that the contact information for your domain account and your actual domain(s) is correct and up-to-date. TVPLUX is not responsible for an expired registration due to outdated contact information associated with the domain. If you need to check or update this information, you must contact us by email. Providing false contact information of any kind may result in the termination of your account. In purchases of dedicated servers or high-risk transactions, it will be necessary to provide government-issued identification and possibly a scan of the credit card used for the purchase. Failure to meet these conditions may result in the order being considered fraudulent and rejected.
TRANSFERS
Our support team will do their best to help you move your site to us. However, transfers are provided as a courtesy service, and we cannot guarantee the availability, possibility, or time it takes to perform an account transfer. Each hosting company is set up differently, and some hosting platforms store data in an incompatible or proprietary format, making it extremely difficult or even impossible to migrate some or all account data. We will do our best, but in very rare cases, we may not be able to assist you in transferring data from an old host.
Free transfer services are available for 30 days from your registration date and only available if your previous hosting company uses cPanel. If your previous company operated on a non-standard control panel, migration fees may be charged.
